Privacy Policy - Momentro

Introduction

At Memento Safe Inc., we are committed to protecting your privacy and ensuring transparency in our data practices. This comprehensive privacy policy applies to all services offered by Memento Safe Inc., both through https://momentro.com/ and related applications, including our integration with Google Ads API.

Scope of This Policy

This policy covers the information collected:

Through our applications and software tools
Through our mobile, web, and other electronic communications
Through our advertising and marketing activities
Through our use of Google Ads API and related services

When you interact with our services on third-party platforms.

Personal Information

We collect the following types of personal information:

Identity Information (full name, username, business name, job title)
Contact Information (email address, phone number, billing and shipping address)
Financial Information (payment details, processed securely through third-party payment processors)
Professional Information (company details, business sector, role)
Authentication Data (passwords, security questions, verification codes)
Marketing Preferences (subscription choices, communication preferences)

Technical Data

We collect technical information including:

Device Information (IP address, browser type and version, operating system)
Usage Data (website activity, feature usage patterns, interaction logs)
Analytics Data (performance metrics, user behavior analytics)
Google Ads Data (campaign data, advertising identifiers, conversion tracking)
Cookies and Tracking Technologies (session data, user identities, preferences)

How We Collect Information

Information is collected through multiple channels:

Direct Collection (account registration and profile creation)
Customer support interactions
Customer communications
Survey and feedback forms
Newsletter subscriptions

Automated Collection

We utilize advanced technologies for data collection:

Cookies and similar technologies
Tracking scripts
Analytics tools

Use of Your Information

We use your information for the following core purposes:

Providing and managing our services
Processing transactions and payments
Delivering customer support
Personalizing user experience
Improving our products and services
Communicating important updates and notifications

Data Security Measures

We implement robust security protocols to protect your information:

Encryption of sensitive data
Regular security audits and assessments
Access controls and authentication mechanisms
Compliance with international data protection standards
Continuous monitoring of potential security threats

Your Privacy Rights

You have the following rights regarding your personal information:

Right to access your personal data
Right to request data correction
Right to request data deletion
Right to restrict data processing
Right to data portability
Right to withdraw consent

International Data Transfers

We maintain operations in Malaysia, Singapore, and Sri Lanka. Data transfers to these countries are protected by:

Standard contractual clauses
Data processing agreements
Privacy Shield certification (where applicable)
Regional data protection laws

Retention Periods

We retain personal data for:

Active accounts: Duration of service
Inactive accounts: 24 months
Financial records: 7 years (legal requirement)
Marketing data: Until opt-out
Google Ads data: Per Google Ads API requirements

Children's Privacy

Our services are not intended for users under 16. We do not knowingly collect or process data from children under this age.

Cookie Policy

We use cookies for:

Essential website functionality
Performance monitoring
User experience improvement
Analytics and Reporting
Advertising attribution

Cookie Policy

For privacy-related inquiries:

Email: [email protected]
Address: Momentro Sdn Bhd Lot G02-G07, Level 3, Platinum Sentral, 50470 Kuala Lumpur, Malaysia

This privacy policy was last updated on December 16, 2024, and is effective immediately.