Terms of Service for Momentro Sdn Bhd

Last Updated: December 16, 2024

Introduction

At Momentro, we are committed to protecting your privacy and ensuring transparency in our data practices. This comprehensive privacy policy applies to all services offered by Momentro Sdn Bhd ("we," "us," "our") through http://momentro.com/ and related applications, including our integration with Google Ads API.


Scope of This Policy

This policy covers the information collected:
  • Through our website (momentro.com)
  • Through our applications and software tools
  • Via email, text, and other electronic communications
  • Through our advertising and marketing activities
  • Through our use of the Google Ads API and related services
  • When you interact with our services on third-party platforms
Personal Information
  • Identity Information: Full name, username, business name, job title
  • Contact Information: Email address, phone number, billing and shipping addresses
  • Financial Information:Payment details (processed securely through third-party payment processors)
  • Professional Information: Company details, business sector, role
  • Authentication Data:Passwords, security questions, verification codes
  • Marketing Preferences: Subscription choices, communication preferences
Technical Data
  • Device Information: IP address, browser type and version, operating system
  • Usage Data: Website activity, feature usage patterns, interaction logs
  • Analytics Data: Performance metrics, user behavior analytics
  • Google Ads Data: Campaign data, advertising identifiers, conversion tracking
  • Cookies and Tracking Technologies: Session data, persistent identifiers

How We Collect Information

Direct Collection
  • Account registration and profile creation
  • Service subscriptions and purchases
  • Customer support interactions
  • Surveys and feedback forms
  • Newsletter subscriptions
Automated Collection
  • Cookies and similar technologies
  • Server logs
  • Analytics tools
  • Google Ads API integration

Use of Your Information

Core Business Purposes
  1. Providing and improving our services
  2. Processing transactions and billing
  3. Customer support and communication
  4. Service optimization and personalization
  5. Security and fraud prevention
Google Ads API Usage
  • Managing advertising campaigns
  • Analyzing campaign performance
  • Optimizing ad targeting
  • Generating reports and insights
  • Compliance with Google Ads API policies
Marketing and Communications
  • Sending relevant updates and newsletters (with consent)
  • Personalizing content and recommendations
  • Market research and analysis
  • Product announcements and updates

Data Sharing and Disclosure

We Share Data With:
  1. Service providers and processors
  2. Payment processors
  3. Analytics providers
  4. Marketing partners (with consent)
  5. Legal authorities when required
Google Ads API Data Handling
  • Strict adherence to Google Ads API Terms of Service
  • Limited data sharing with authorized third parties
  • Secure data transmission and storage
  • Regular compliance audits

Data Security

Security Measures
  • Enterprise-grade encryption
  • Regular security audits
  • Access controls and authentication
  • Secure data backup systems
  • Incident response procedures

Your Privacy Rights

You Have the Right To:
  • Access your personal data
  • Correct inaccurate data
  • Request data deletion
  • Opt-out of marketing
  • Data portability
  • Withdraw consent
  • Lodge complaints with supervisory authorities

International Data Transfers

We maintain operations in Malaysia, Singapore, and Sri Lanka. Data transfers to these countries are protected by:

  • Standard contractual clauses
  • Data processing agreements
  • Privacy Shield certification (where applicable)
  • Regional data protection laws

Retention Periods

We retain personal data for:

  • Active accounts: Duration of service
  • Inactive accounts: 24 months
  • Financial records: 7 years (legal requirement)
  • Marketing data: Until opt-out
  • Google Ads data: Per Google Ads API requirements

Children's Privacy

Our services are not intended for users under 16. We do not knowingly collect or process data from children under this age.


Cookie Policy

We use cookies for:

  • Essential website functionality
  • Performance monitoring
  • User experience improvement
  • Analytics and Reporting
  • Advertising attribution

Cookie Policy

For privacy-related inquiries:

  • Email: [email protected]
  • Address: Momentro Sdn Bhd Lot G02-G07, Level 3, Platinum Sentral, 50470 Kuala Lumpur, Malaysia

This privacy policy was last updated on December 16, 2024, and is effective immediately.